Support

How can we help?

Something is not working, or you have a question. Pick the fastest door; a person reads every one of them.

A plug-in, the Suite, the DAW, Workspace or the site. No account needed; it lands with us directly, with the version filled in when you are signed in.

Report a bug →Fastest answerAsk in Discord

We are there every day, and so are other producers. Setup questions, a sound you cannot get, feature ideas.

Join the Discord →Usually minutes, always the same day Licences, orders, privateMail us

Orders, refunds, licences, partnerships, press. Reply within one working day.

support@hardwavestudios.com

Common questions

My DAW shows "wrapper error" or does not see the plug-in after updating.

Rescan the plug-in folder. In FL Studio: Options, Manage plugins, Find plugins. In Ableton: Preferences, Plug-Ins, Rescan. In Studio One: Options, Locations, VST Plug-Ins, Reset blocklist. The Suite installs into the system VST3 folder; the full steps are in Plug-in will not load.

The plug-in window stays blank.

Every plug-in writes a log: %APPDATA%\hardwave\<plug-in>-editor.log on Windows, ~/Library/Application Support/hardwave/<plug-in>-editor.log on macOS. Send it with the bug report and we can see what the window saw.

A plug-in crashed my DAW. How do I report it?

Report it with the form; it asks for the DAW, the version and what you did. The crash log sits next to the editor log: <plug-in>-crash.log. The Suite shows the version of every plug-in on your PC.

How do I go back to an earlier plug-in version?

Mail us the plug-in and the version you want. We send the earlier installer the same day and keep the licence as it is.

Where is my licence, and on how many computers can I use it?

Your licence is your account: sign in to the Suite on every computer you own. Pro follows the account too.

I bought something and did not get a mail.

Check the spam folder for a mail from hardwavestudios.com. Nothing there within an hour: mail us with the e-mail address you paid with.

Before you write

The version

Open the Suite; every plug-in shows its version on its card. A bug report with the version and the DAW is fixed twice as fast.

Guides first?

Plug-in guides: install, set up, what to do when a DAW cannot find them. Changelog: what changed in the version you have.

Is something down?

The site, the plug-in windows, Workspace and the updates are watched around the clock on status.hardwavestudios.com.